Open 5am to 9pm, 7 days a week, 365 days a year 15 Carrington Drive, AlbionCall us 03 9010 6147

Home / Help centre

How can we help?

The questions we hear most, with straight answers. Can't find yours? Call us on 03 9010 6147.

Booking and paying

How do I book?

Online through any Book button, in under five minutes. Or call us on 03 9010 6147.

When am I charged?

You add payment details when you book, but you are not charged until we have checked your booking. Then your first three months are billed.

What is the minimum stay?

Three months, paid when you sign up. After that you are billed on the 20th of each month for the next month.

Is there a deposit or a setup fee?

No. Your first payment is storage, nothing else.

How do I pay each month?

Automatically, from your nominated bank account or credit card, paid in advance.

What if every size is full?

Join the waitlist on the booking page. You are not charged. Or call us about what is coming up.

Access and security

What are the access hours?

5am to 9pm, 7 days a week, 365 days a year.

How do I get in?

With your own access card and alarm code. We show you how when you move in.

How secure is the yard?

High fences, two factories either side, a card-access gate, back-to-base alarms and cameras monitored 24/7. If an alarm is not turned off within a minute, a security officer or the police are sent.

Is someone on site?

Not full time. That is part of how we keep prices low. Call or email 8am to 5pm, and meetings at the yard are by appointment.

Your container

Are the containers waterproof?

Yes. Airtight, waterproof and dust-proof, with thick rubber door seals.

Do I need my own padlock?

Yes. It sits inside an anti-theft lockbox, so only you can open the container.

Can I store a car?

Yes, in a car container. A 20ft fits one car, a 40ft fits one or two. See car storage.

Do you sell boxes or hire trailers?

No. That keeps our prices low. We can point you to people we trust.

Can I store things outside my container?

No. Nothing can be stored or left outside your container, out of courtesy to other customers.

Moving out

How much notice do I give?

30 days, by phone or email.

Do you insure my goods?

No. Insurance is up to you. Self Storage Insurance Australia (ssia.au, 1300 477 662) is one option.