Home / Help centre
How can we help?
The questions we hear most, with straight answers. Can't find yours? Call us on 03 9010 6147.
Booking and paying
How do I book?
Online through any Book button, in under five minutes. Or call us on 03 9010 6147.
When am I charged?
You add payment details when you book, but you are not charged until we have checked your booking. Then your first three months are billed.
What is the minimum stay?
Three months, paid when you sign up. After that you are billed on the 20th of each month for the next month.
Is there a deposit or a setup fee?
No. Your first payment is storage, nothing else.
How do I pay each month?
Automatically, from your nominated bank account or credit card, paid in advance.
What if every size is full?
Join the waitlist on the booking page. You are not charged. Or call us about what is coming up.
Access and security
What are the access hours?
5am to 9pm, 7 days a week, 365 days a year.
How do I get in?
With your own access card and alarm code. We show you how when you move in.
How secure is the yard?
High fences, two factories either side, a card-access gate, back-to-base alarms and cameras monitored 24/7. If an alarm is not turned off within a minute, a security officer or the police are sent.
Is someone on site?
Not full time. That is part of how we keep prices low. Call or email 8am to 5pm, and meetings at the yard are by appointment.
Your container
Are the containers waterproof?
Yes. Airtight, waterproof and dust-proof, with thick rubber door seals.
Do I need my own padlock?
Yes. It sits inside an anti-theft lockbox, so only you can open the container.
Can I store a car?
Yes, in a car container. A 20ft fits one car, a 40ft fits one or two. See car storage.
Do you sell boxes or hire trailers?
No. That keeps our prices low. We can point you to people we trust.
Can I store things outside my container?
No. Nothing can be stored or left outside your container, out of courtesy to other customers.
Moving out
How much notice do I give?
30 days, by phone or email.
Do you insure my goods?
No. Insurance is up to you. Self Storage Insurance Australia (ssia.au, 1300 477 662) is one option.
Free guides
Tips and tricks for an easier move
Eight short guides to help you pack, move and store with less stress. Free to download, print and keep.
House Moving Checklist
Everything to do, week by week, from booking movers to the keys. Tick it off as you go.
Download PDF
The 7 Things You Need to Know Before You Use Self Storage
What to ask, what to pack and how to choose the right size before you book.
Download PDF
What Can You Fit in 1 Cubic Metre?
A picture guide to how much space your things really take.
Download PDF
Insider's Guide to Loading a Moving Truck
Heavy things first, weight spread evenly, everything tied down.
Download PDF
Storage, Ventilation and the Elements
How to pack dry and leave air space so your things come out as they went in.
Download PDF
Purchasing a Padlock for Your Container
What to look for in a padlock that suits outdoor use and fits the lockbox.
Download PDF
7 Great Reasons Why Shipping Containers Are a Perfect Storage Solution
Why a container is a strong, simple way to store.
Download PDF
Shipping Container Facts
How containers are built, where they came from and what they can handle.
Download PDF
